The Request Status Distribution helps you track how effectively you manage and convert your Back in Stock requests into sales.
How to find the Request Status Distribution
From your Shopify admin, go to Apps.
Select Notify Me!.
Click on the Back in Stock tab.
In the Quick reports section, click on Requests.
On the Requests page, locate the Request State on the right side.
What does the Request Statue show?
The chart displays the percentage breakdown of requests in different statuses:
Waiting: Customers waiting for products that are out of stock.
Pending Upgrade: Requests pending upgrade due to notification limits reached.
Notified: Customers who have been notified that the product is back in stock.
Error: Notifications that encountered errors during sending.
Ordered: Customers who placed orders after receiving notifications.
Understanding performance categories for "Ordered"
The "Ordered" metric is categorized to help you assess conversion effectiveness:
Good (>15%): High conversion from notifications to orders.
Moderate (5% - 15%): Decent conversion with room for improvement.
Poor (<5%): Low conversion, indicating a need to improve notification follow-ups.
Why monitoring Request State is important
Identify bottlenecks: See where delays or errors occur.
Improve efficiency: Streamline your notification and restocking processes.
Boost customer satisfaction: Timely notifications improve customer experience and sales.
Frequently Asked Questions
How do I interpret the percentages?
They represent the proportion of total requests in each status. Lower "waiting" and "error" percentages indicate better performance.
What should I do if I see a high error percentage?
Investigate potential causes like system issues or incorrect customer details and take corrective action.
Can I customize the status categories?
No, the categories are predefined, but you can improve your processes for each category to enhance performance.
How often is the Request Status Distribution updated?
It updates in real-time.
What should I do with this information?
Monitor regularly to track your performance.
Act on insights to reduce errors and improve restocking processes.
Enhance communication with customers by ensuring timely, accurate notifications.
If you need help using the Request Status Distribution, please contact us.