Where to Find Request Status Distribution:
Navigate to the Requests Page:
From your Shopify admin dashboard, go to Apps.
Select Notify Me!.
Click on the Back in Stock tab.
In the Quick reports section, click on Requests.
Locate the Request Status Distribution:
On the Requests page, you will find the Request Status Distribution section on the right side, displaying the breakdown of request statuses.
Understanding the Metrics:
The Request Status Distribution section shows the percentage of requests in different statuses. Here’s what each status means:
Waiting:
Requests for products that are currently out of stock and waiting to be restocked.
Indicates the number of customers waiting for notification.
Pending Upgrade:
Requests that are pending an upgrade, due to reaching the limit of sending notifications.
Notified:
Requests where customers have been notified that the product is back in stock.
Reflects the effectiveness of your notification process.
Error:
Requests where an error occurred during the notification process.
Ordered:
Requests that resulted in customers placing orders after receiving notifications.
Shows the conversion rate of notifications to sales.
Performance Categories for Ordered Metric:
The distribution for the ordered metric is categorized into three performance levels to help you understand how well your notification process converts into sales and to assess and improve your request handling:
Good (>15%):
Indicates a high level of efficiency in converting notifications to orders.
Most requests that were notified have led to sales, showing effective customer engagement.
Moderate (5% - 15%):
Suggests a decent conversion rate but highlights room for improvement.
Pay attention to the processes to identify and enhance areas that could boost conversions.
Poor (<5%):
Indicates a low conversion rate from notifications to orders.
Focus on improving your notification strategies and follow-ups to increase sales.
Benefits of Monitoring Request Status Distribution:
Identify Bottlenecks: Quickly spot where the most significant delays or errors occur in the request handling process.
Improve Efficiency: Use the insights to streamline your notification and restocking processes, enhancing overall efficiency.
Boost Customer Satisfaction: Ensuring timely notifications and reducing errors improves the customer experience and increases satisfaction.
FAQs:
How do I interpret the status percentages?
The percentages show the proportion of total requests in each status. Lower percentages in error and waiting statuses indicate better performance.
What actions should I take if I see a high error percentage?
Investigate the cause of the errors, which could be due to system issues or incorrect customer information, and take corrective actions to resolve them.
Can I customize the status categories?
The status categories are predefined, but you can focus on improving processes related to each status to enhance overall performance.
How often is the Request Status Distribution updated?
The distribution is updated in real-time, ensuring you have the latest insights into your request handling performance.
How to Use This Information:
Monitor Regularly:
Check the Request Status Distribution regularly to stay informed about the performance of your request management process.
Take Action on Insights:
Use the data to identify areas needing improvement, such as reducing errors or speeding up the restocking process.
Enhance Communication:
Ensure your customers receive timely and accurate notifications by addressing any issues highlighted in the distribution metrics.