SMS notifications are a critical feature for many users, enabling timely communication with customers. However, issues can arise that prevent SMS notifications from functioning as expected. This article provides a comprehensive guide to troubleshooting and resolving common SMS notification problems.

If the SMS notification feature is not working, one possible reason is that the SMS field on your form is invisible. When this happens, users cannot submit their phone numbers, which are required to send SMS notifications. Ensure that the SMS field is visible and properly configured on your forms to resolve this issue.

SMS notifications may stop working even if your credit card is connected. This can occur if the app does not have permission to charge for SMS notifications beyond the subscription fees. Older pricing plans may not include SMS fees, and permissions for additional charges might not have been granted during an upgrade. To resolve this:

In some cases, SMS notifications may fail due to country-specific regulations. For example, certain countries, like the Philippines, require sender registration for SMS notifications using branded senders (Alphanumeric Sender ID). If your sending number or brand is not registered, SMS notifications will not be delivered. To address this:

For more detailed guidance, refer to the official documentation on SMS notification settings and country-specific requirements. Ensuring compliance with these guidelines will help maintain uninterrupted SMS notification services. By following these steps, you can effectively troubleshoot and resolve most issues related to SMS notifications.