Introduction:
In the hustle of managing a Shopify store, some products may go a long time without being restocked, leading to customer frustration. Recognizing this, we've introduced badges within our app that help you quickly identify which products have been awaiting restock for an extended period. These badges can prompt you to either restock the items or transfer the variant if the product can no longer be restocked.
How to Use Badges to Manage Inventory:
Monitoring Request Ages:
Visit the 'Notify Me' app in your Shopify admin panel.
Under the 'Awaiting stock' tab, you will find the average request age for each product alongside their corresponding badges.
Interpreting the Badges:
A badge showing "Users seem frustrated" indicates an average request age of over 1 month.
The "Users seem angry" badge signals that the product has not been restocked for more than 3 months.
Taking Proactive Steps:
For products with the "Users seem frustrated" badge, evaluate your restocking capabilities to see if you can address the backlog promptly. or decide to transfer the requests to another product.
If products are marked as "Users seem angry," it's crucial to decide whether to source and restock the product or transition customers to a similar variant.
Executing Request Transfers:
If restocking is not feasible, select the product. Utilize the 'Actions' button to transfer these requests to an alternative variant that is in stock.
Read more about transferring variants in this article.
Regularly review products with these badges to analyze patterns in restocking issues.
Use this data to improve inventory planning and supplier relations to prevent future delays.
Conclusion
Badges are an effective way to quickly identify products that require urgent action due to long restock times. By using them to guide your inventory management decisions, you can reduce customer frustration, improve satisfaction, and potentially retain sales that might otherwise be lost. Always remember to keep open lines of communication with your customers and to use the tools at your disposal to maintain an optimal stock level in your store.