The Requests table is a central component of the Requests page, providing a detailed overview of all customer requests for out-of-stock products. This table is equipped with multiple tabs that help you filter and manage requests based on their current status. Here’s a detailed guide on how to navigate and use the Requests table and its tabs:
Where to Find the Requests Table:
Accessing the Requests Page:
From your Shopify admin dashboard, navigate to the Apps section.
Select the Notify Me! app.
Click on the Back in Stock tab.
From there, click on Requests in the Quick reports section. This will take you to the Requests page where you can see individual requests in a table format.
Table Overview:
The Requests table displays key information for each product request, including:
Product: The name and image of the product requested by the customer.
Contact Point: The contact information of the customer who made the request.
Request Time: The date and time when the customer made the request.
Last Notification: The type of notification that was last sent to the of the last notification sent to the customer.
Last Notification Time: The date of the last notification sent to the customer.
Request Status: The current status of the request (e.g., Waiting, Notified, Ordered).
Navigating the Tabs:
All:
The default tab that shows all requests regardless of their current status.
Use this tab to get an overall view of all customer requests and their statuses.
Waiting to Restock:
Displays requests for products that are currently out of stock and waiting to be restocked.
Helps you identify which products need to be prioritized for restocking based on customer demand.
Notified:
Shows requests for which customers have been notified about the product being back in stock.
Allows you to track which notifications have been successfully sent and monitor any follow-up actions.
Ordered:
Lists requests where customers have placed orders after being notified that the product is back in stock.
Useful for tracking the conversion of notifications into actual sales.
Benefits:
Efficient Management: The different tabs allow you to efficiently manage and filter requests based on their status, ensuring you can prioritize actions accordingly.
Customer Insights: Provides insights into customer behavior and demand patterns, helping you make informed decisions about inventory management and restocking.
Improved Customer Experience: By effectively managing requests and notifications, you enhance the customer experience, leading to higher satisfaction and repeat business.
Example Use Case:
You have several products with pending requests. By navigating to the "Waiting to Restock" tab, you identify the "Benjamin Bookcase" with a high number of requests. Prioritizing its restocking, you then switch to the "Notified" tab to ensure customers are promptly informed once it’s back in stock.
After restocking, you check the "Ordered" tab to see which notifications resulted in sales, helping you gauge the effectiveness of your notification strategy.
FAQs:
How do I filter requests in the table?
Use the tabs at the top of the table to filter requests based on their current status: All, Waiting to Restock, Notified, and Ordered.
Can I search for specific requests within the table?
Yes, you can use the search functionality above the table to find specific requests by product name, customer contact point, or status.
How often is the data in the Requests table updated?
The data is updated in real-time, ensuring you have the most current information on customer requests and their statuses.
What actions can I take from the Requests table?
You can view detailed information about each request, update request statuses, send notifications, and prioritize restocking based on the data presented.
How to View Your Individual Requests:
Go to the Requests Page:
Navigate to the Apps section in your Shopify admin dashboard.
Select the Notify! Back in Stock | Pre-order app.
Click on the Back in Stock tab.
Click on Requests in the quick reports section.
Viewing Individual Requests:
On the Requests page, you can see a table listing all individual product requests.
Use the tabs and search functionality to find specific requests and view detailed information such as the product name, request time, last notification, and request status.