The Requests table is your central dashboard for tracking and managing customer interest in out-of-stock products. Located within the Notify! Back in Stock app, this table helps you monitor, filter, and act on customer requests efficiently.
How to Access the Requests Table
From your Shopify Admin, go to Apps section.
Open the Notify Me! app.
In the left menu, click Back in Stock.
Under Quick Reports, select Requests.
You’ll now see the Requests page, which displays all customer requests in a tabbed table format.
Table Details
Each row in the table shows key information:
Product: Name and image of the requested product.
Contact Point: Customer’s email or phone number.
Request Time: When the request was made.
Last Notification: The most recent notification type sent.
Last Notification Time: Date/time of the last notification.
Request Status: Current state (e.g., Waiting, Notified, Ordered).
Understanding the Tabs
Each tab filters requests by status:
All: View all customer requests.
Waiting: Requests for out-of-stock products awaiting restock.
Waiting-GDPR: Notifications aren’t sent to customers as they haven’t given consent.
Pending Upgrade: Requests requiring plan upgrade for full functionality.
Notified: Customers who have been alerted that products are back in stock.
Ordered: Customers who placed an order after receiving a notification.
Benefits of the Requests Table
Efficient Management: The different tabs allow you to efficiently manage and filter requests based on their status, ensuring you can prioritize actions accordingly.
Customer Insights: Provides insights into customer behavior and demand patterns, helping you make informed decisions about inventory management and restocking.
Improved Customer Experience: By effectively managing requests and notifications, you enhance the customer experience, leading to higher satisfaction and repeat business.
FAQs:
How do I filter requests in the table?
Use the tabs at the top of the table to filter requests based on their current status: All, Waiting to Restock, Notified, and Ordered.
Can I search for specific requests within the table?
Yes, you can use the search functionality above the table to find specific requests by product name, customer contact point, or status.
How often is the data in the Requests table updated?
The data is updated in real-time, ensuring you have the most current information on customer requests and their statuses.
What actions can I take from the Requests table?
You can view detailed information about each request, update request statuses, send notifications, and prioritize restocking based on the data presented.