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How to Set Up and Customize Pre-order Confirmation Notifications (Email & SMS)

Learn how to customize the pre-order confirmation notifications to enhance communication with your customers.

Updated today

What Is the Pre-order Confirmation Message?

The pre-order confirmation message is sent automatically to customers after they pre-order a product using the Notify Me! Back in Stock | Pre-order app. It includes order details and can be delivered via:

  • Email

  • SMS


Where to Find and Customize Pre-order Confirmation

Access the Settings:

  1. In your Shopify admin, go to Apps.

  2. Select Notify! Back in Stock | Pre-order.

  3. Click the Pre-order tab.

  4. Under Pre-order Functionality, click Customize Appearance.

  5. Choose Pre-order Confirmation in the Notification section.


How to Enable Pre-order Confirmation

  • Open the Email or SMS channel.

  • Use the toggle switch to turn the notification on or off.


How to Customize the Pre-order Confirmation Email

Navigate to:
Pre-order tab → Customize Appearance → Email section

Email Template Options:

  • Choose from built-in formats:

    • Simple

    • Simplify

    • Or import your custom email template (see [this article] for instructions).

Email Header:

  • Show either your Shop name or Logo.

  • Upload your logo if selected.

Email Content:

  • Title: Set a custom email title.

  • Description: Add details about the pre-order.

  • Buttons: Edit labels for:

    • Continue Shopping

    • Cancel Order

Email Styles:

  • Color Theme: Choose a color scheme.

  • Font Family: Select your preferred font.

  • Font Sizes: Adjust sizes for the title and description text.

Social Media:

  • Add social media links to appear in the email footer.


How to Customize Pre-order Confirmation SMS

SMS Text:

  • Customize the message text.

Enable/Disable:

  • Use the toggle switch to enable or disable SMS notifications.


Frequently Asked Questions

Q: How do I enable pre-order confirmation notifications?
A: Go to the customization settings and toggle email or SMS notifications on.

Q: Can I customize the content of the messages?
A: Yes. You can edit both email and SMS text, including subject lines and button labels.

Q: How do I match the notification style to my store’s theme?
A: Use the customization options for colors, fonts, and layout.

Q: What if I need more advanced customizations?
A: You can add custom CSS or contact support for help.


Best Practices

  • Keep Notifications Updated: Review settings regularly to match your store’s branding.

  • Enhance Customer Experience: Customize messages to be clear, friendly, and informative.

  • Use Advanced Customizations: Add personal styling or functionality with CSS if needed.

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