Customer Support

Learn which payment methods are compatible with pre-orders in your Shopify store.

Supported Payment Methods for Pre-Orders

Pre-Order Button Criteria: When, Why, and How it Displays in Your Shopify Store

When and Where The Pre-Order Button Appears

Learn how to place a test order in Shopify to confirm your checkout, payment, and shipping settings. Includes test mode, real transactions.

How to Place a Test "Pre-Order" in Shopify

How the Delivery Fulfillment Trigger Controls Your Pre-Order Shipment Dates

Allow customers to pre-order out-of-stock products directly from your Home or Collection (catalog) pages.

How to Enable Pre-Order Buttons on Home and Collection Pages

Learn how to find and use the Pre-order Products Report to monitor and manage pre-order product availability in your store.

Using the Pre-order Products Report

Learn how to exclude certain products from being available for pre-order when they go out of stock using the Notify Me app.

How to Exclude Specific Products from Pre-order

Learn how to customize your pre-order settings in Notify Me to control product eligibility, payments, notifications, and purchase limits.

How to Configure Pre-order Settings in Notify Me

How to Set Pre-Order Buying Limits

Enable partial payment options for pre-orders using the Notify Me app, allowing customers to pay a portion upfront and the rest later.

How to Set Up Partial Payments for Pre-orders

Learn how to troubleshoot and fix missing Pre-Order buttons on sold-out products across your product, collection, and home pages.

Troubleshooting: Pre-Order Button Not Showing on Sold-Out Products

Learn how to customize the style of your pre-order button to match your store's theme and enhance the visual appeal of your widgets.

Customize the Pre-order Button Style to Match Your Theme

Learn how to navigate and utilize the Pre-order Orders Report to manage and analyze orders placed through the pre-order functionality.

How to View and Use the Total Revenue Report for Pre-orders in Notify!

Learn how to customize pre-order buttons across your store to match your theme and boost engagement.

Overview: Customize Pre-order Buttons for Different Pages

Learn how to customize the pre-order confirmation notifications to enhance communication with your customers.

How to Set Up and Customize Pre-order Confirmation Notifications (Email & SMS)

Learn why Shopify bundles can’t be used with pre-orders and what alternative options are available.

Why Pre-Orders Don’t Work with Shopify Bundles

Learn how to stop offering pre-orders and start selling products as regular in-stock items.

How to Stop Pre-Orders and Start Regular Sales

See how to track sent notifications and review their delivery status and details.

Understanding the Sent Notifications Section in Pre-order Quick Reports

How to Configure Inventory Reserve Preferences for Pre-Orders

Everything you ned to know about pre order for B2B

How Does Pre-Ordering Work for B2B Customers?

What Is the Pre-order Confirmation Notification Setting?

Learn  how to set up discounts for pre-orders to encourage customers to place orders before product is released or restocked

How to Apply Discounts to Pre-orders

Learn how to manage, customize, and toggle pre-order buttons on key pages using the Page Visibility section.

Managing Page Visibility for Pre-order Buttons

Preorder

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.