Customer Support

Learn which payment methods are compatible with pre-orders in your Shopify store.

Supported Payment Methods for Pre-Orders

Pre-Order Button Criteria: When, Why, and How it Displays in Your Shopify Store

When and Where The Pre-Order Button Appears

Learn how to place a test order in Shopify to confirm your checkout, payment, and shipping settings. Includes test mode, real transactions.

How to Place a Test "Pre-Order" in Shopify

How the Delivery Fulfillment Trigger Controls Your Pre-Order Shipment Dates

Allow customers to pre-order out-of-stock products directly from your Home or Collection (catalog) pages.

How to Enable Pre-Order Buttons on Home and Collection Pages

Learn how to find and use the Pre-order Products Report to monitor and manage pre-order product availability in your store.

Using the Pre-order Products Report

Learn how to exclude certain products from being available for pre-order when they go out of stock using the Notify Me app.

How to Control Which Products Are Available for Pre-order

Learn how to customize your pre-order logics in Notify Me to control product eligibility, payments, notifications, and purchase limits.

How to Configure Pre-order Offer Logics in Notify Me

How to Set Pre-Order Buying Limits

Enable partial payment options for pre-orders using the Notify Me app, allowing customers to pay a portion upfront and the rest later.

How to Set Up Partial Payments for Pre-orders

Learn how to troubleshoot and fix missing Pre-Order buttons on sold-out products across your product, collection, and home pages.

Troubleshooting: Pre-Order Button Not Showing on Sold-Out Products

Learn how to customize the style of your pre-order button to match your store's theme and enhance the visual appeal of your widgets.

Customize the Pre-order Button Style to Match Your Theme

Learn how to navigate and utilize the Pre-order Orders Report to manage and analyze orders placed through the pre-order functionality.

How to View and Use the Total Revenue Report for Pre-orders in Notify!

Learn how to customize pre-order buttons across your store to match your theme and boost engagement.

Overview: Customize Pre-order Buttons for Different Pages

Learn how to customize the pre-order confirmation notifications to enhance communication with your customers.

How to Set Up and Customize Pre-order Confirmation Notifications (Email & SMS)

Learn why Shopify bundles can’t be used with pre-orders and what alternative options are available.

Why Pre-Orders Don’t Work with Shopify Bundles

Learn how to stop offering pre-orders and start selling products as regular in-stock items.

How to Stop Pre-Orders and Start Regular Sales

See how to track sent notifications and review their delivery status and details.

Understanding the Sent Notifications Section in Pre-order Quick Reports

How to Configure Inventory Reserve Preferences for Pre-Orders

Everything you ned to know about pre order for B2B

How Does Pre-Ordering Work for B2B Customers?

What Is the Pre-order Confirmation Notification Setting?

Learn  how to set up discounts for pre-orders to encourage customers to place orders before product is released or restocked

How to Apply Discounts to Pre-orders

Learn how to manage, customize, and toggle pre-order buttons on key pages using the Page Visibility section.

Managing Page Visibility for Pre-order Buttons

How to Create and Configure an Offer

Introduction to the “Multi‑Offer Pre‑Order” System

Learn how to manage Offers: Edit, Deactivate, and Delete

Managing Offers: Edit, Deactivate, and Delete

Searching and Filtering Offers

Preorder

Find answers and get help from Intercom Support and Community Experts

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