If you’re not seeing the Notify Me button on your sold-out products, follow this troubleshooting guide to ensure everything is set up correctly. Our Back in Stock app allows customers to subscribe for notifications when an item is restocked, but there are a few steps that need to be checked to ensure the button displays properly.
For Product Pages:
Check if the Back-in-Stock Feature is Enabled on Product Page
Go to your Shopify admin and navigate to the Notify Me! app.
Go to Back in stock tab.
Ensure the Back-in-Stock feature is enabled for your store. Without this enabled, the Notify Me button will not appear.
Check the App Embed
Go to your Shopify admin dashboard.
Navigate to Online Store > Themes > Customize.
In the theme editor, ensure that the Notify Me app embed is turned on. This is required for the button to appear.
Verify Inventory Levels
Make sure the product in question is actually sold out.
For the Notify Me button to appear, the inventory level for the product should be 0 or less.
Turn Off 'Continue Selling When Out of Stock'
In Shopify, there’s an option called Continue selling when out of stock for products. This option allows customers to buy products even when they are out of stock.
Ensure this option is turned off. If this option is enabled, the Notify Me button will not display, as the product is still available for purchase despite the lack of stock.
Contact Support if Needed
If the Notify Me button still isn’t showing after checking the above steps, some further checks and adjustments may need to be made, as setups can vary depending on your theme and store configuration.
Please contact our support team, and they’ll be happy to help with the issue.
For Collection Pages:
Check if the Back-in-Stock Feature is Enabled on Collection Page
Go to your Shopify admin and navigate to the Notify Me! app.
Go to Back in stock tab and then Settings and click on Edit for Visibility Status.
Ensure the Back-in-Stock feature is enabled for your collection page. Without this enabled, the Notify Me button will not appear.
Check the App Embed
Similar to product pages, ensure that the Notify Me app embed is turned on in your theme’s settings under Online Store > Themes > Customize.
Ensure All Products Are Sold Out
For the Notify Me button to appear on a collection page, all the products and their variants within the collection must be sold out.
If even one variant of a product is in stock, the button will not display for the collection.
Contact Support if Needed
If you’ve ensured all products are sold out and the app embed is enabled but the Notify Me button still doesn’t appear, please reach out to our support team for assistance.
For the Home Page:
Go to your Shopify admin and navigate to the Notify Me! app.
Go to Back in stock tab and then Settings and click on Edit for Visibility Status.
Ensure the Back-in-Stock feature is enabled for your collection page. Without this enabled, the Notify Me button will not appear.
Check the App Embed
As with the collection and product pages, make sure the Notify Me app embed is enabled in the theme settings.
Ensure All Home Page Products Are Sold Out
If you’re trying to display a Notify Me button on the home page, make sure all the products displayed there are sold out. This includes all product variants.
Contact Support if Needed
If you’ve followed the steps and the button is still missing, our support team is here to help with any further adjustments.
Conclusion:
The Notify Me button is a powerful tool to capture customer interest when products are out of stock. By following the steps outlined above, you can ensure that the button appears correctly on your product, collection, and home pages. If you're still experiencing issues, our support team is ready to assist you in troubleshooting the specific configuration for your store.