Introduction:
Shopify store owners often update their product offerings, leading to changes in variant IDs. This can happen when you delete a variant and create a new one, or add new variants to existing products. Such changes can disrupt the connection between customer notifications and the products they are interested in, as the back-in-stock notifications are tied to specific variant IDs. To address this, our app now includes a feature that allows you to transfer customer requests to another variant. This ensures that your customers are promptly informed and that potential sales are not lost.
This feature is especially beneficial in scenarios such as: updating variant IDs, splitting a product into multiple variants, or introducing new sizes and colors during restocking. Note: The Transfer Requests feature is available exclusively on the Rocket plan.
Step-by-Step Guide to Transfer Requests:
The Transfer Requests feature simplifies the process of migrating customer notifications to a new or updated product variant, ensuring uninterrupted communication and customer satisfaction.
Identify Transferable Variants:
Navigate to the Notify Me' app within your Shopify admin.
Go to 'Back in stock', and click on 'Demanding products' to identify variants suggested to be transferred.
Selecting the Variant to Transfer:
From the 'Demanding products' tab, you'll find variants with pending customer requests that could be transferred.
Click on the Transfer requests button or select the variant you wish to transfer requests from.
Transferring to a New Variant:
After selecting a variant, click the 'Transfer requests' button.
Select the new variant you wish to transfer these requests to from the list.
Click on 'Add' button and confirm to transfer the requests to the new variant.
Reviewing Transfer Details:
Once requests are transferred, you can see a breakdown of how many requests were originally for the product and how many have been transferred from another product.
This helps you keep track of customer interest and maintain accurate stock notification records.
For example, if you restock a product with updated variants like new colors or sizes, transferring requests ensures customers receive relevant notifications. This avoids potential confusion and leads to satisfied returning customers.
Customizing Notifications:
Notifications for transferred variants are distinct from regular restock alerts.
If you need to customize the design of these notifications, please contact our support team for assistance.
Keep Customer Requests Connected
The Transfer Requests feature is exclusively available on the Rocket plan. If you're not on this plan, consider upgrading through the Notify Me app settings to access this functionality.
Using the transfer feature in Notify Me ensures your customers stay informed even when your Shopify variants change. This helps preserve customer interest, avoid missed sales, and maintain a seamless experience.
Regular use of this feature prevents disruption in customer communications and supports better inventory management.
For help with transfers or to customize notifications, reach out to our support team.