Sending back-in-stock SMS notifications is an excellent method to inform your customers about the availability of their favorite products. By collecting customer phone numbers, we can automatically send notifications when products are restocked. Here's a step-by-step guide on how to enable & customize the content of these SMS alerts.
Additionally, quick updates on product availability enhance the customer experience and drive sales by promptly informing buyers about their preferred items.
From the left navigation bar select Back in Stock
Select Settings.
From the Back-in-stock notifications section, Click on Edit for any notification you want to activate the SMS channel for.
You can enable/disable SMS notifications by selecting the option and saving your changes.
If the 'Notify Me' system shows a product as still out of stock after marking it back in stock, it might be due to technical issues with product variants. This could happen if restocked products receive new variant IDs that the system doesn't recognize as the same item.
Double-check variant or product ID associations in your inventory settings.
Confirm that no manual changes (e.g., deleting old variants) have created mismatches.
If issues persist, contact support with detailed product information.
The SMS text has three suggested variables. Product Name, Shop Name, and Product URL.
You can use the first two if you like, but SMS content must contain the Product URL and can't be omitted.
Adding or removing variables is as easy as clicking on them. If you would like to add them to a specific place, click the text box there, then click the variable selector.
Customers can reply with 1 if they wish to unsubscribe from receiving SMS from your shop.
The default pre-number in the subscription form is displayed based on the subscriber's location. for example, if they are in Canada the default pre-number will be +1.
FAQ: Common Notification Questions
Who gets notified when a product is restocked? Any customer who subscribed to the "Notify Me" feature for a specific out-of-stock product receives a notification as soon as the item is back in stock.
Can I notify customers for products with specific variants? Yes, but ensure consistent variant IDs across restocks to avoid interruptions in notifications.
Receiving Notifications Without App Access
If you prefer to receive notifications without needing to frequently check the app:
Go to Settings → Notifications in your application.
Enable alerts for customer requests through the "Notify Me" feature.
Receive instant alerts whenever a customer subscribes to restocks via the form.