Sending back-in-stock SMS notifications is an effective way to keep your customers informed about the availability of their favorite products. By collecting customer phone numbers, you can automatically send notifications when products are restocked. This guide will help you enable and customize these SMS alerts to enhance the customer experience and drive sales.
How to Enable SMS Notifications
You can enable or disable SMS notifications for all types of back-in-stock notifications, including:
First Alert Notifications
Reminder Notifications
Thank You Message
GDPR Notifications
Follow these steps to manage your SMS notifications:
1. Access Back-in-Stock Settings
From the left navigation bar, select Back in Stock.
Then, click Settings.
2. Activate or Deactivate SMS Notifications
In the Back-in-stock notifications section, click Edit next to the notification you want to adjust.
Enable or disable SMS notifications by selecting the relevant option.
Be sure to save your changes.
Customizing SMS Content
Customizing your Back-In-Stock SMS notifications is quick and easy. For a detailed, step-by-step guide, check out the full article.
Troubleshooting Restock Notifications
If a product shows as out of stock after marking it back in stock, this may be due to issues with product variants. Specifically, restocked products might have new variant IDs that the system doesn’t recognize as the same product.
To resolve this:
Double-check variant or product ID associations in your inventory settings.
Ensure no manual changes (e.g., deleting old variants) have caused mismatches.
If the issue persists, contact support with detailed product information.
FAQ: Common Questions About Notifications
1- Who gets notified when a product is restocked?
Any customer who has subscribed to the "Notify Me" feature for a specific product will receive a notification when the product is back in stock.
2- Can I notify customers for specific product variants?
Yes! However, ensure that the variant IDs remain consistent across restocks to avoid interruptions in notifications.
3- Can I receive notifications without using the app?
Yes! You can set up email notifications for customer requests through the "Notify Me" feature:
Go to Settings → Notifications.
Enable alerts to receive notifications whenever a customer subscribes to restocks.