In today’s fast-paced e-commerce environment, consistent engagement with customers is essential. While a single notification about a restocked product is helpful, reminder notifications can increase customer interest and encourage purchases. Our app’s Reminder Channel feature makes it easy to send these reminders and boost engagement. Here’s how you can set it up and optimize its use.
Why Reminder Notifications Matter
While a single alert about a restocked product is effective, reminder notifications offer added benefits:
Busy Customers: Customers juggle multiple commitments. A gentle reminder helps bring their attention back to a product they previously wanted.
Reinforce Interest: Multiple reminders keep your product and brand fresh in the customer’s mind.
Increase Sales Opportunities: More frequent reminders increase the chances of a purchase by keeping your product top of mind.
How to Activate and Customize the Reminder Channel
Navigate to the Notification Tab
Log in to your Notify Me! app and select the 'Back in Stock' tab from the dashboard.
Access the Reminder Tab
In the Settings section, click on the 'Reminder' tab. This is where you’ll manage your reminder settings.
Activate Reminders
Toggle on the channels (email, push, SMS, etc.) where you want automatic reminder notifications to be sent.
Select Your Audience
Choose which group of customers should receive reminders. You can select based on who interacted with the original notification (e.g., clicked but didn’t purchase) - You can refer to this article for further explanations.
Set the Timing
Decide when you want the reminder notifications to be sent. You can schedule them to be sent 1, 2, or more days after the original notification (you can check out this article for more details)
Personalize the Reminder
7. Save Your Settings
Once you’re satisfied with your configuration, click Save to apply the changes.
Making the Most of the Reminder Channel
Be Strategic with Timing: Avoid overwhelming your customers with too many reminders. Find a timing balance that keeps them engaged without being intrusive.
Keep the Message Fresh: Occasionally update your reminder message to make it feel new and relevant.
Analyze and Adjust: Review the performance of your reminders. If certain timings or messages yield better results, adjust accordingly.
Note: Need assistance with setting up this feature or optimizing your reminders? Our support team is here to help. Keep your customers engaged and ensure they never miss out on products they love!