Customer Support

A simple guide to how plans, usage limits, and extra fees are calculated for new users.

How pricing works in Notify Me

See what’s included in your plan each month, how usage is counted, and where to track it.

Understanding your plan’s usage limits

Learn when extra charges apply and how they’re added to your monthly invoice.

How extra usage charges are calculated

Understand how charges from Notify Me show up in your Shopify invoice and why they may differ from what you see in the app.

How Notify Me usage appears in your Shopify Billing

Learn how transaction-based fees for PreOrders are calculated and added to your Shopify invoice.

How pre-order usage is billed in Notify Me

Understand how SMS charges are calculated and added to your monthly Shopify invoice.

How SMS usage is billed in Notify Me

Understand what’s changed in our new pricing model and what it means for you.

Comparing new and current pricing

Pricing

Find answers and get help from Intercom Support and Community Experts

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