Customer Support

A simple guide to how plans, usage limits, and extra fees are calculated for new users.

How Pricing Works in Notify Me

See what’s included in your plan each month, how usage is counted, and where to track it.

Understanding your plan’s usage limits

Learn when extra charges apply and how they’re added to your monthly invoice.

How extra usage charges are calculated

Understand how charges from Notify Me show up in your Shopify invoice and why they may differ from what you see in the app.

How Notify Me usage appears in your Shopify Billing

Learn how transaction-based fees for PreOrders are calculated and added to your Shopify invoice.

How PreOrder Usage Is Billed in Notify Me

Understand how SMS charges are calculated and added to your monthly Shopify invoice.

How SMS usage is billed in Notify Me

This FAQ helps you navigate all our pricing and billing resources. Each section links to a detailed article covering that topic.

Notify Me Pricing & Billing FAQ

A simple guide to what SMS segments are, how they’re calculated, and how they affect your charges.

How SMS segments work in Notify Me

If your store does not reach the required sales amount for your plan within 6 months, you can receive a full refund of your subscription

Money-Back Guarantee

Affordable pricing for new, growing Shopify stores

Pricing plan for small businesses

Custom pricing and dedicated support for high-volume merchants

Notify Me Enterprise

Save money with a 12-month plan and understand billing, limits, and upgrades

How Notify Me’s Annual Plans Work

Trial accounts have specific sending limits for pre-order, WhatsApp, and SMS features. Other limits depend on your selected plan.

What limits apply during the trial period?

Pricing

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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